Job Description
Join our dynamic team immediately as a Customer Service Specialist at Nexus Solutions Ltd. We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced London headquarters. This urgent opening requires immediate availability to start within 48 hours of offer. Enjoy competitive compensation, comprehensive training, and a collaborative environment focused on professional growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed KPIs for response time and customer satisfaction
- Identify process improvement opportunities
Qualifications
- Minimum 2 years customer service experience
- Proven conflict resolution skills
- Advanced proficiency in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication
- Ability to thrive in high-pressure environments
- Immediate availability for in-office work
- UK work authorization required