Job Description
Immediate opportunity available in London! Global Solutions Group is seeking a dynamic Customer Service Specialist to join our award-winning team. This full-time role offers competitive compensation, comprehensive benefits, and the chance to make an immediate impact. Perfect for motivated professionals ready to hit the ground running in a fast-paced corporate environment. Apply today to start your career with one of the UK's most innovative employers!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service level agreements
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify process improvement opportunities to enhance customer experience
- Contribute to team performance metrics and quality assurance initiatives
Qualifications
- Proven 1+ years in customer service or call center environment
- Exceptional verbal/written communication skills and native English fluency
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends/evenings
- Quick learner with adaptability to new technologies
- Positive attitude with resilience under pressure