Job Description
GlobalConnect Solutions is urgently hiring a Customer Service Specialist to join our dynamic London team. This is an immediate opportunity for a dedicated professional to deliver exceptional support to our global client base. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
Our company is headquartered in Tampa, Florida, with a major operational hub in London. This role offers a unique chance to work within an international team while supporting our US-based clients. We provide comprehensive training and a collaborative culture focused on growth and excellence.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support with professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response times and resolution rates
- Identify process improvements to enhance customer experience
Qualifications
- Minimum 1 year of customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible hours including weekends
- Strong attention to detail and accuracy
- UK work authorization required