Job Description
Join our dynamic team at Tampa Bay Solutions Group for an immediate contract opportunity as a Customer Service Specialist. We're seeking energetic professionals to deliver exceptional support to our growing client base. This high-impact role offers flexible scheduling and potential for long-term engagement. Enjoy Tampa's vibrant culture while building valuable experience in a fast-paced environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in continuous improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (for occasional on-site visits)
- Flexible availability including weekends
- Passion for Tampa Bay community engagement