Job Description
Join our dynamic team at Southwest Solutions Group and start immediately! We're seeking a motivated Customer Service Specialist to deliver exceptional experiences in our fast-paced Albuquerque office. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment.
Why You'll Love Working With Us:
- Immediate start date – no waiting!
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision benefits
- Opportunities for career advancement
- Modern downtown Albuquerque location with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Document all interactions in our CRM system
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM systems
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Available to work flexible shifts including weekends
- Must pass background check and drug screening