Job Description
Immediate opening for a Customer Service Specialist in sunny San Diego! Join our dynamic team at Pacific Connect Solutions where your expertise will shine. We're seeking a motivated professional to deliver exceptional client experiences while supporting our growing tech sector. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. Start your career transformation today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex product inquiries
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience in tech or B2B environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (degree preferred)
- Must pass background check and drug screening
- Available for immediate start (within 5 business days)