Job Description
Join our dynamic team at Apex Global Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences in our fast-paced Charlotte headquarters. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for candidates ready to hit the ground running in a supportive, growth-oriented environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-departmental teams for complex escalations
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Availability for flexible shifts including weekends
- Strong problem-solving abilities