Job Description
Join our dynamic team at Nexus Solutions Inc. and kickstart your career immediately! We're seeking a motivated Customer Service Specialist to deliver exceptional experiences to our growing client base in Jacksonville. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued from day one. If you're ready to make an impact without delays, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems and escalate complex cases appropriately
- Collaborate with sales and technical teams to ensure seamless customer journeys
- Meet/exceed monthly performance metrics including response times and resolution rates
- Identify opportunities for process improvements to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask and prioritize tasks under pressure
- High school diploma or equivalent; associate's degree preferred
- Positive attitude with strong problem-solving and conflict resolution skills
- Must pass background check and start immediately upon offer