Job Description
Join our dynamic team in Atlanta and start working immediately! We're seeking a highly motivated Customer Service Specialist to deliver exceptional support to our diverse client base. This urgent opening offers rapid onboarding and competitive compensation. Enjoy a collaborative environment with flexible scheduling while making an immediate impact.
Why Apply?
• Same-week start date
• Comprehensive paid training
• Health benefits after 60 days
• Opportunity for permanent placement
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical escalations with 95% first-contact resolution
- Update CRM records with precise customer interaction data
- Collaborate with tech teams to resolve complex system issues
- Maintain 99% accuracy in customer account documentation
- Participate in daily team performance reviews
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Strong typing speed (40+ WPM) with 95% accuracy
- Flexible availability including weekends and holidays
- Clear communication in English and Spanish preferred
- Ability to pass background check and drug screening