Job Description
Start Your Career Immediately in Oklahoma City! Nexus Solutions Inc. is seeking dynamic Customer Service Specialists to join our award-winning team. We offer rapid onboarding, competitive pay, and growth opportunities for motivated professionals. Perfect for those ready to hit the ground running in a fast-paced environment.
As a cornerstone of our client success team, you'll deliver exceptional support through multiple channels while representing industry-leading brands. Enjoy comprehensive training, flexible scheduling, and a collaborative culture that values your contributions.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to escalate complex cases and improve processes
- Maintain detailed records in Salesforce and generate weekly performance reports
- Participate in quarterly training to master new product launches and policy updates
- Contribute to team goals by achieving 85% first-contact resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with ability to de-escalate tense situations
- Type 45 WPM with 98% accuracy in data entry tasks
- Available for flexible shifts including weekends and holidays
- Valid Oklahoma driver's license for occasional off-site client meetings