Job Description
Join our dynamic team at NexGen Solutions as an Immediate Hire Customer Service Specialist! We're seeking a passionate individual to deliver exceptional support experiences while driving customer satisfaction and loyalty. This is a rare opportunity to start your career with a leading tech innovator in Columbus, OH.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive benefits package (Day 1 eligibility)
- Flexible hybrid work schedule
- Professional development funding
- Collaborative, fast-paced environment
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex technical issues with empathy and precision
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams to escalate unresolved cases
- Meet/exceed monthly customer satisfaction targets (CSAT >95%)
- Identify process improvement opportunities and implement solutions
- Maintain deep product knowledge through continuous training
Qualifications
- 1+ years customer service or tech support experience
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, high-volume environments
- Strong attention to detail and documentation abilities
- Flexibility to work rotating weekend shifts
- Associate degree or equivalent experience required
- Spanish fluency a plus