Job Description
Join our dynamic team in Philadelphia and start your career immediately! Philly Connect Solutions is seeking a passionate Customer Service Specialist to deliver exceptional client experiences. This urgent opening offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply today to secure your spot in one of Philadelphia's most sought-after roles.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly customer satisfaction targets
- Train new hires on company protocols and tools
- Analyze call patterns to identify service improvement opportunities
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Philadelphia residency preferred