Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking motivated Customer Service Specialists to join our Jacksonville operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for candidates ready to hit the ground running and make an impact from day one.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask and prioritize competing deadlines
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including evenings/weekends
- Valid Florida driver's license (for occasional field visits)