Job Description
Join our dynamic team in Oklahoma City for an immediate full-time opportunity as a Customer Service Specialist. We're seeking passionate individuals to deliver exceptional support experiences while growing their careers in a thriving tech hub. Enjoy competitive pay, comprehensive benefits, and a collaborative environment designed for professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product knowledge to clients
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service processes
- Meet and exceed performance metrics for customer satisfaction and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer excellence
- Immediate availability to start