Job Description
Join our dynamic team at Miami Tech Solutions and start your career immediately! We're seeking passionate Customer Service Specialists to join our growing team in sunny Miami, FL. This is a temporary-to-hire position with immediate start date and competitive compensation. Enjoy a vibrant work environment with growth opportunities and comprehensive training.
What We Offer:
- Competitive hourly pay ($18-$24)
- Immediate start date
- Comprehensive paid training
- Flexible scheduling options
- Modern downtown Miami location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (response time, resolution rate)
- Process orders and troubleshoot technical issues
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for immediate start and flexible hours
- Bilingual (English/Spanish) highly preferred