Job Description
Join our dynamic team at Boston Tech Solutions as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to start immediately and deliver exceptional support to our clients. This is your chance to launch your career in Boston's thriving tech sector with a competitive hourly rate and flexible schedule. Apply today and begin working as soon as tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls and emails with professionalism
- Resolve customer inquiries using CRM systems and internal knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics including response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Proficiency with Salesforce or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and multitasking abilities
- Available to start within 48 hours of application