Job Description
Join our dynamic team at Southwest Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to provide exceptional support to our growing client base in Albuquerque. This is your opportunity to start a rewarding career with a forward-thinking company committed to employee growth and community impact. Start date: Immediate!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction scores above industry standards
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Excellent written and verbal communication
- Passion for helping others and representing our brand