Job Description
Join our dynamic team in sunny Tampa! We're seeking a motivated Customer Service Specialist to start immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. Perfect for candidates ready to hit the ground running and deliver exceptional customer experiences.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance reviews
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Strong problem-solving abilities
- Spanish fluency a plus