Job Description
Join our dynamic team at Omaha Solutions Group with an immediate opening for a Customer Service Specialist! We're seeking a motivated individual to deliver exceptional support to our growing client base. This is a temporary position with the potential for conversion to full-time based on performance. Enjoy a modern downtown Omaha workspace with competitive compensation and flexible scheduling.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with sales and support teams for seamless service
- Meet/exceed monthly performance metrics (e.g., CSAT, resolution rate)
- Participate in ongoing training on products and procedures
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with Microsoft Office and CRM software
- Positive attitude and strong work ethic
- Available for immediate start and flexible hours