Job Description
Start Immediately in Colorado Springs! Peak Performance Solutions is seeking a dynamic Customer Service Specialist to join our award-winning team. This urgent contract position offers competitive pay, flexible scheduling, and potential for permanent placement. If you thrive in fast-paced environments and excel at building client relationships, apply today!
What We Offer:
- Same-week start date
- Comprehensive training program
- Health benefits package
- Performance-based bonuses
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95% first-contact resolution
- Document all interactions using Salesforce CRM system
- Collaborate with technical team to escalate complex cases
- Maintain 98% customer satisfaction score
- Process returns and exchanges efficiently
- Participate in weekly team improvement sessions
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Available for evening/weekend shifts (4x10 schedule)
- High school diploma or equivalent required
- Spanish bilingual preferred