Job Description
Join our dynamic team immediately at Southwest Solutions Group! We're seeking energetic Customer Service Specialists to deliver exceptional experiences for our growing client base in Albuquerque. This urgent opening offers immediate start with comprehensive training and competitive benefits. Work in a supportive environment where your contributions drive our success.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve inquiries regarding products, services, and account status
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible schedule including weekends (as needed)