Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our clients in the Charlotte area. This is a direct-hire position with competitive compensation and comprehensive benefits. If you thrive in fast-paced environments and excel at problem-solving, apply today and begin your new journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer service processes
- Assist with training new team members
Qualifications
- Minimum 1 year of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent required
- Strong problem-solving abilities
- Flexible availability including weekends
- Valid North Carolina driver's license (if field support required)