Job Description
Immediate Opening: Start Your Career in Kansas City Today!
Nexus Solutions Group is seeking dynamic Customer Service Specialists for immediate temporary-to-hire positions in our Kansas City headquarters. Join our award-winning team and provide exceptional client experiences while gaining valuable industry experience. This role offers rapid onboarding and potential for permanent placement.
Why Join Us?
- Competitive hourly compensation with weekly pay
- Comprehensive training program
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and service requests with 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a B2B environment
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced, high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexible schedule availability including evenings/weekends
- Positive attitude with client-first mindset