Job Description
Join our dynamic team at Cleveland Connect Solutions as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base. This role offers competitive compensation, comprehensive benefits, and a fast-paced environment where you can make an immediate impact. If you're ready to start your career journey without delay, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions in CRM system with precise detail
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)