Job Description
Immediate opportunity for dynamic professionals in Nashville! Join our award-winning team at Nashville Solutions Group as a Customer Service Specialist. We're expanding rapidly and need passionate individuals who thrive in fast-paced environments. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in Nashville's thriving business district.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document all interactions in CRM system with precision and attention to detail
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in ongoing product and soft skills training
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; associate's degree preferred
- Availability for flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset