Job Description
Join our dynamic Columbus team immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences. This urgent opening offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for motivated individuals ready to start within 48 hours.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex cases
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent written/verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Positive attitude under pressure