Job Description
URGENT HIRING: Start Immediately in Miami! We're seeking dynamic Customer Service Representatives to join our award-winning team. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance customer experience
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training programs to develop skills
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in high-volume settings
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Spanish fluency required (English proficiency mandatory)
- Must pass background check and drug screening