Job Description
Launch your career with Urban Solutions Group! We're seeking passionate individuals with no prior experience to join our dynamic customer service team in Chicago. This full-time position offers immediate start and comprehensive training to help you succeed. If you're a motivated team player with excellent communication skills, apply now to begin your professional journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training programs
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we provide training!
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Chicago office
- Available for flexible hours including weekends