Job Description
Join our dynamic team at Wichita Community Services and make a meaningful impact in our community! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences to our diverse clientele. This direct hire opportunity offers flexible scheduling and growth potential within a supportive environment. If you thrive in fast-paced settings and excel at building relationships, apply today and become part of our mission to empower Wichita residents.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing and account issues while maintaining high customer satisfaction scores
- Process transactions and update client information in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain accurate records for compliance
- Identify opportunities to improve service workflows and customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Valid Kansas driver's license (if field visits required)
- Basic knowledge of Wichita community resources a plus