Job Description
Join our dynamic team at Innovate Solutions Group! We're hosting a hiring event for passionate entry-level professionals ready to kickstart their careers in Jacksonville, FL. This is your chance to grow with a forward-thinking company offering competitive pay, comprehensive benefits, and clear advancement paths. Hiring now – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and company protocols
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; relevant associate's degree preferred
- 0-2 years of customer service or administrative experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with Microsoft Office and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset