Job Description
Immediate Hire Opportunity in Phoenix, AZ! Join our dynamic team at Phoenix Solutions Group as a Customer Service Representative. We're seeking motivated individuals to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Start your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Process orders, returns, and account modifications
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years of customer service experience
- Proficient in CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
- Flexible schedule availability (including weekends)
- Phoenix-based candidates only