Job Description
Join our dynamic team at SwiftHire Solutions and kickstart your career immediately! We're urgently seeking passionate Customer Service Representatives to join our Atlanta-based support center. This full-time, immediate hire position offers competitive compensation, comprehensive benefits, and a fast-paced environment where your skills will make an immediate impact. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and efficiency using CRM systems
- Process orders and update customer information accurately
- Collaborate with team members to resolve complex escalations
- Meet and exceed performance metrics for response times
- Document all interactions in our customer database
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and customer-first mindset
- Reliable transportation to our Atlanta office
- Availability for flexible shifts including weekends