Job Description
Join our dynamic team as a Customer Service Representative with immediate start opportunities across San Diego, CA and Texas! We're seeking energetic professionals to deliver exceptional customer experiences while launching your career with a forward-thinking organization. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Train on new products/services bi-monthly
- Maintain 95% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work
- Available for flexible scheduling including evenings/weekends