Job Description
Join our dynamic team at Global Solutions Inc. as an Immediate Hire Customer Service Representative in Jacksonville, FL! We're urgently seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. This is your chance to start your career immediately with a competitive salary, comprehensive benefits, and a supportive work environment. No experience? No problem! We provide full training and career advancement opportunities. Apply today and become part of our award-winning customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with technical support teams to resolve complex customer problems
- Meet or exceed performance metrics including call quality and resolution times
- Continuously update product knowledge to provide accurate information
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (entry-level applicants welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screening