Job Description
Join our dynamic team at Nevada Tech Solutions and start your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. This is a direct-hire opportunity with competitive compensation and comprehensive benefits.
Why Work With Us?
- Immediate start date available
- Competitive hourly wage + performance bonuses
- Full benefits package (health/dental/vision)
- Professional development programs
- Modern downtown Las Vegas office
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Train new team members on company protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in tech/retail
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed