Job Description
Join our dynamic team at Urban Solutions Group and start your career immediately! We're seeking energetic Customer Service Representatives to join our Philadelphia headquarters. This full-time, on-site position offers rapid onboarding and the opportunity to make an immediate impact in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture that values your growth.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and represent our brand with professionalism. No experience required – we provide comprehensive training! If you're a motivated communicator ready to hit the ground running, apply today and begin your journey with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve customer issues using established protocols and resources
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Provide feedback to improve customer service processes
- Maintain thorough knowledge of company products and services
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Philadelphia office
- Ability to work flexible hours including weekends (occasional)