Job Description
Join our dynamic team at Phoenix Solutions Group and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in London. This is your chance to make an impact from day one in a fast-paced, supportive environment. We offer competitive compensation, comprehensive training, and rapid career progression. Don't miss this golden opportunity to grow professionally while serving diverse clients across multiple industries.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvements for client satisfaction
- Train and mentor new team members as needed
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities under pressure
- Adaptability to changing priorities and systems
- Relevant certification in customer service or business administration
- Ability to work flexible shifts including weekends
- UK work authorization required