Job Description
Join our dynamic team immediately and make an impact! Nexus Solutions Group is seeking passionate Customer Service Representatives to start within 48 hours. This is your chance to launch your career in a supportive environment with competitive benefits and growth opportunities. No experience required – we provide comprehensive training!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM platforms)
- Positive attitude with problem-solving mindset
- Must be available for flexible scheduling
- Pass background/drug screening