Job Description
We are hosting a Hiring Event in Detroit, MI, and we are seeking driven individuals to join our dynamic team as Customer Service Representatives. If you are looking for a role with immediate impact and clear growth potential, this is your opportunity.
In this position, you will serve as the primary point of contact for our valued clients, delivering exceptional service through effective communication and problem-solving. We pride ourselves on a modern work environment and offer comprehensive training to ensure your success.
Benefits & Perks:
- Competitive hourly rate of $18.00 - $22.00.
- Weekly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and retirement savings plans.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues efficiently while adhering to company policies and scripts.
- Accurately document customer interactions and account details in the CRM system.
- Identify upselling opportunities to enhance customer satisfaction and revenue.
- Collaborate with team leads to improve service quality and operational efficiency.
- Maintain a positive, calm demeanor during high-pressure situations.
Qualifications
- High School Diploma or GED is required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with basic computer applications and data entry.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving abilities and a customer-first mindset.