Job Description
Join a Top-Tier Team in Riverside, CA!
We are seeking a highly skilled IT Support Specialist to join our dynamic technology team. This is a high-impact role where your technical expertise directly fuels our business operations. We offer a competitive salary, comprehensive benefits, and a clear path for career advancement—no degree required if you have the right skills and experience.
As part of our mission to streamline enterprise solutions, you will work on cutting-edge projects that drive efficiency and security. If you are a self-starter who thrives in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 2 & Tier 3 technical support for hardware, software, and network issues.
- Configure and manage local area networks (LAN) and wide area networks (WAN) with a focus on security.
- Perform regular system backups, updates, and security patching to ensure data integrity.
- Monitor system performance and troubleshoot complex technical problems to minimize downtime.
- Collaborate with cross-functional teams to implement new software solutions and optimize workflows.
- Document technical procedures and maintain detailed logs of all support tickets.
Qualifications
- 2+ years of professional experience in IT support, help desk, or system administration.
- Strong working knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Ability to troubleshoot hardware peripherals and mobile devices.
- Excellent written and verbal communication skills with a customer-centric approach.
- Self-motivated individual capable of working independently and meeting deadlines.
- CompTIA A+, Network+, or Security+ certification is a plus but not mandatory.