Job Description
Join our dynamic Riverside-based team as a Foreigner-Friendly IT Support Specialist! We're seeking tech-savvy professionals from diverse backgrounds to provide exceptional customer service and technical support. Enjoy a $5,000 sign-on bonus, comprehensive visa sponsorship assistance, and a welcoming workplace culture that celebrates international talent. Grow your career in California's thriving tech hub while making a global impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Collaborate with cross-functional teams to resolve complex system problems
- Document technical procedures and maintain accurate knowledge base articles
- Train end-users on new technologies and best practices
- Implement security protocols and maintain system compliance
- Conduct regular system audits and performance optimizations
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of IT support experience with Windows/macOS environments
- Strong troubleshooting skills for network, cloud, and on-premise systems
- Valid work authorization for the United States (visa sponsorship available)
- Excellent English communication skills with customer service focus
- CompTIA A+/Network+ certification preferred
- Ability to work flexible hours including occasional on-call duties