Job Description
Join Pittsburgh's fastest-growing tech firm as a Senior IT Support Specialist and earn premium compensation without a degree requirement! We're seeking driven individuals with hands-on technical expertise to provide critical infrastructure support to Fortune 500 clients. This role offers industry-leading training, clear advancement paths, and comprehensive benefits including equity participation. If you're passionate about solving complex technical challenges and want financial growth without traditional educational barriers, this is your breakthrough opportunity.
Responsibilities
- Install, configure, and maintain enterprise-level hardware and software systems
- Provide Tier 3 technical support for network security, cloud infrastructure, and virtualization platforms
- Document technical procedures and create knowledge base articles for internal teams
- Collaborate with cross-functional departments to implement disaster recovery solutions
- Lead system optimization projects to improve performance and security posture
- Train junior staff on troubleshooting methodologies and emerging technologies
- Conduct regular security audits and vulnerability assessments
Qualifications
- 5+ years of hands-on IT support experience with enterprise systems
- CompTIA Network+ and Security+ certifications (or equivalent experience)
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure) and virtualization technologies
- Experience with network security protocols and firewalls (Palo Alto, Fortinet)
- Ability to manage multiple critical incidents simultaneously
- Excellent problem-solving skills with attention to detail
- No degree required - demonstrated skills and certifications valued more