Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Desert View Medical Center! We're seeking a polished professional to serve as the first point of contact for our patients and visitors in our state-of-the-art Tucson facility. This pivotal role combines exceptional customer service with administrative precision in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits package, and a supportive workplace culture focused on growth and excellence. What We Offer: Health/dental/vision insurance, 401(k) matching, paid time off, tuition reimbursement, and professional development opportunities. Location: Easily accessible near I-10 and Campbell Ave with free parking.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Answer multi-line phone system, route calls, and take detailed messages
- Schedule and confirm appointments using Epic EMR system
- Collect and verify insurance information and co-payments
- Maintain clean, organized reception area and waiting space
- Process incoming/outgoing mail and deliveries
- Assist with medical records requests and HIPAA compliance
- Coordinate with clinical staff to ensure seamless patient flow
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years receptionist or front desk experience required
- Proficiency in Microsoft Office Suite and EMR systems
- Exceptional verbal/written communication skills
- Strong attention to detail and multitasking ability
- Professional appearance and courteous demeanor
- Basic medical terminology knowledge
- Ability to remain calm under pressure during high-volume periods