Job Description
We are a dynamic technology firm based in the vibrant heart of Baton Rouge, dedicated to building a truly global and inclusive workplace. We are currently seeking a Foreigner Friendly Customer Support Specialist to join our dynamic team. We actively welcome international talent and provide a supportive environment where diverse backgrounds are celebrated. If you are a professional with excellent English communication skills looking for a role that bridges cultures and solves problems, this is the perfect opportunity for you.
Why Join Us?
- Comprehensive onboarding for international hires.
- Hybrid work model offering flexibility.
- Competitive benefits package including health insurance and paid time off.
Responsibilities
- Provide exceptional technical and product support to a diverse, international client base via chat, email, and phone.
- Troubleshoot complex customer issues with patience, empathy, and a focus on first-contact resolution.
- Document all customer interactions accurately in the CRM system (Salesforce/Zendesk).
- Collaborate with cross-functional teams (Product and Engineering) to escalate and resolve recurring issues.
- Identify trends in customer feedback and suggest improvements to enhance user experience.
Qualifications
- Native or fluent English speaker (B2+ proficiency required).
- Proven experience in customer support or technical help desk roles (1-3 years preferred).
- Strong problem-solving skills and the ability to think critically under pressure.
- Experience with CRM software or ticketing systems is highly desirable.
- Willingness to work in a hybrid environment within Baton Rouge, LA.