Job Description
Join our dynamic team at Miami Connect Services where we prioritize work-life balance! We're seeking a motivated Customer Service Associate with flexible scheduling options. No degree required—just your strong communication skills and dedication to excellence. Enjoy competitive pay, comprehensive training, and a supportive environment in the heart of Miami.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics while maintaining customer satisfaction
Qualifications
- High school diploma or equivalent (no degree required)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities