Job Description
Join GlobalConnect Solutions, a multicultural workplace committed to diversity and inclusion! We're seeking a Flexible Hours Customer Service Specialist in Richmond, VA. This role is perfect for foreign professionals seeking adaptable schedules while making a meaningful impact. Enjoy hybrid work options, competitive pay, and comprehensive training – no prior US experience required!
Why you'll love working with us:
- Hybrid work model (3 days in-office, 2 remote)
- Comprehensive visa sponsorship assistance
- Cultural onboarding program
- Health benefits for part-time employees
- Growth opportunities into senior roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our CRM system (training provided)
- Collaborate with global teams across time zones
- Document interactions accurately in Salesforce
- Meet weekly performance metrics (response time, resolution rate)
- Participate in monthly cross-cultural training sessions
- Support weekend/evening shifts based on team coverage needs
Qualifications
- Fluent English (written & verbal)
- 1+ years customer service experience
- Flexible availability including weekends
- Basic computer proficiency (MS Office, browsers)
- Valid work authorization in the US
- Ability to work independently with minimal supervision
- Experience working in multicultural environments preferred
- Problem-solving mindset with strong attention to detail