Job Description
Join our diverse team in Jersey City's thriving business district! GlobalConnect Solutions is seeking a flexible, foreigner-friendly Customer Service Specialist for part-time roles with customizable schedules. We welcome applicants from all backgrounds and provide comprehensive onboarding support. Enjoy a multilingual environment with English as the primary working language, plus opportunities for career growth. Located near PATH and ferry terminals with free parking.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Collaborate with international teams across time zones
- Document interactions and maintain accurate records
- Participate in monthly training sessions
- Support product launches and promotions
Qualifications
- High school diploma or equivalent (international degrees accepted)
- Intermediate English proficiency (written/spoken)
- Experience in customer service or hospitality
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Comfortable with digital tools (Slack, Zendesk, Google Workspace)