Job Description
Join Capital Connect Services in Washington, DC and build your career without a degree! We're seeking enthusiastic Customer Specialists with flexible scheduling options to deliver exceptional client experiences. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth matters. Perfect for students, parents, or anyone seeking work-life balance.
What We Offer:
- Flexible shifts (morning, afternoon, evening, weekend options)
- On-the-job certification programs
- Health benefits for full-time equivalent roles
- Performance-based bonuses
- Free metro transit benefits
Responsibilities
- Handle inbound/outbound client communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency
- Process transactions and update client records accurately
- Collaborate with team to improve service protocols
- Meet/exceed customer satisfaction metrics
- Participate in weekly skill development sessions
- Support seasonal project initiatives as assigned
Qualifications
- High school diploma or equivalent (no degree required)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with attention to detail
- Proficient in Microsoft Office and CRM platforms
- Flexible schedule availability including weekends
- Basic math and problem-solving abilities
- Positive attitude with collaborative mindset