Job Description
Join our dynamic team at Global Horizons Solutions, where diversity drives innovation! We're seeking multilingual Customer Service Specialists for our Richmond headquarters with fully flexible scheduling. Enjoy competitive pay, comprehensive training, and a welcoming environment designed for international professionals. Perfect for students, visa holders, or anyone seeking work-life balance. Apply today and become part of our global family!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems while maintaining service standards
- Collaborate with cross-cultural teams to address client needs
- Document interactions accurately in Salesforce
- Participate in monthly training sessions to enhance skills
- Adapt schedule to cover peak demand periods
Qualifications
- High school diploma or equivalent (international degrees welcome)
- Fluency in English plus one additional language (Spanish, Mandarin, etc.)
- 1+ years customer service experience preferred
- Proficient with digital communication tools
- Flexible availability including evenings/weekends
- Valid work authorization for US employment
- Strong problem-solving abilities