Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Apex Tech Solutions is looking for a dedicated Entry Level Technical Support Specialist to join our Tampa team. We provide world-class training and a supportive environment for aspiring IT professionals to thrive. In this role, you will be the first point of contact for our clients, ensuring technical stability and satisfaction.
Responsibilities
- Diagnose and resolve hardware and software issues for clients.
- Provide exceptional customer service via phone, email, and chat.
- Assist in the setup and configuration of new workstations and peripherals.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with senior engineers to learn best practices.
- Maintain a high level of knowledge regarding current technologies and trends.
Qualifications
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Basic understanding of Windows, macOS, and Linux operating systems.
- Strong verbal and written communication skills.
- A proactive attitude towards learning new technologies.
- Ability to work independently and as part of a team.